Golden Frog Ideas
Have an idea to make VyprVPN or Cyphr even better? Tell us your idea or vote for your favorite ideas.
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2 votes
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Temporarily Suspend account for reasons like going into hospital etc
Temporarily suspend account for reasons like going into hospital etc. There maybe times when an account needs to be suspended temporarily as above, without erasing details of account, and which could be restarted when needed
4 votes -
Live chat with support on mobile
Provide live chats using iphone
12 votes -
Add gift cards as a payment method
let us subscribe with google/itunes giftcards besides other payment methods cuz we dont have credit cards in this country
8 votes -
希望增加两步验证功能！
希望增加两步验证功能
Wants to increase
two Step verification2 votes -
Accept Bitcoin as payment method
Why aren't you guys accepting Bitcoin as payment method?
260 votes -
A message board to tell customers of ongoing issues that many customers are experiencing.
We should have a message board that will let customers know if there are any ongoing issues that may be affecting them. It could also provide potential resolutions.
1 voteOur new forum is at forum.goldenfrog.com
Please talk with us there! -
Accept more payment methods
As a suggestion this one here...
— JCB
— Diners Club
— Bitcoins
— WebMoney
— Cheque (Check)
— Bank/Wire Transfer
— WorldPayMany students in Europe own just Prepaid Cards from Visa / MasterCard - they don't work with PayPal.
189 votesMore payment methods are available and we will continue to evaluate adding more in the future!
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Paypal
I'm having additional fees from my Bank because I'm from France. Adding the possibility to pay via Paypal would solve this problem.
16 votesGolden Frog now accepts Paypal! Thanks for the request!
http://www.goldenfrog.com/blog/golden-frog-now-accepts-paypal
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7 - 14 - 21 days plan for a competitive price.
Hence the service is really nice and reliable even if free mode used, some business travellers may need a shorter and unlimited service plan. Therefore i would recommend a 1-2-3 weeks package with better prices than competitor VPN services. Purchase in advance at home location and delayed service higly welcomed as well.
2 votes -
outfox
Have outfox included in vyprvpn premium
6 votes -
Should be affordable to all...
Hello,
Very expensive. Not everyone lives in US or Europe. You should reduce the price for Asian countries like India and China. India has a population of 1.3 bn and 450 mn active internet users and growing.
I am from India. You are already offering 50% discounts still its very expensive i can happily pay $20 for one year subscription for three simultaneously users one mobile phone, tablet and a PC.Kindly seriously consider my suggestion. $1 is not equal to other currencies. Google and some developers have understood it and some apps that were sold for 99 cents are…
4 votes -
Accept iDeal payments from Dutch customers
iDeal is one of the most widely adopted payment methods in The Netherlands. I'm quite sure accepting iDeal payments would increase conversions from The Netherlands.
2 votes -
Add alipay for renew billing.
Since the new user can use alipay to make a payment. The old user should get the same convenience too.
The old Credit Card Preapproved Payment is very inconvenient for Chinese users. Cause of the Bank in China will mostly make a phone call to user to confirm payment, when an US dollar payment happened, if the user missed that phone call, the payment will failed.(especially an USA payment maybe happened when a chinese user was sleeping).
So it would be nice if the alipay will be available for old users to renew their account.2 votes -
Add Payza as a payment method
payza olsun
1 vote -
Xsolla payment processing
Xsolla allows you to actually pay through paypal without having to add a credit card which some people, including me, dont have.
I can not do a payment because paypal says i have to add creditcard information.
2 votes -
Please charge per GB of use rather than a monthly payment, as other VPN sites do it.
Please charge per GB of use rather than a monthly payment, as other VPN sites (such as PrivateTunnel) do it. This idea would be nice...
1 vote -
neteller
add neteller as payment method
1 vote -
"Scrapeable" (copyable) screen text in dialogs
I have noticed this in VyprVPN, but this may be applicable to other products as well, so I have posted this to "general".
Issue:
Screen text - especially error dialog and version text - is not selectable or copyable.Why is this an issue?
(1) When submitting a question, support request, or whatever either directly to your support people, or via the forum, the user has to either write down the information, or try to reproduce it from memory.
(2) In most every case, your support people, (and others on the forum who can help), need specific, current, and accurate…
9 votesThank you for the idea!
The errors our Support team requires, along with version information, are sent along with support requests submitted from within the app. This is why we routinely ask for logs by way of the “Contact Support” option in the app.
If it becomes necessary to have copyable features in the app, we will certainly let you know.
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Please add a skrill (financial option)
Please include a financial option skrill. Then most of the country freelancer buy it easily.
3 votes
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